Refund policy
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
1/ Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2/ To start a return, you can contact us at info@huyg1656.com. Please include detailed reason for return and pictures or a video of the product that supports your reason and include your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
3/ Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment
Items sent back to us without first requesting a return will not be accepted.
Please send your returns to the following address:
Oude Barneveldseweg 65c, 3862 PS Nijkerk
You can always contact us for any return question at info@huyg1656.com
We offer returns to the following countries:
- EU (Netherlands, Austria, Belgium, Germany, Finland, France, Greece, Ireland, Italy, Latvia, Luxembourg, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom)
- United States
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on free promotional items.
Warranty
Huyg1656 has a 12-month manufactory warranty. That means if the watch somehow does not work properly or materials turn out to be defective under normal use within 12 months after purchase, the watch will be repaired or replaced without any costs.
In our warranty is included:
Movement, dial, hands, bracelet and strap under normal use.
Not covered by our warranty:
Wear or damage to the case, crystal, bracelet and strap. Theft. Water damage.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Boring Stuff
KVK 78701023
BTW-ID NL003370925B50